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Channels Managed?

We can manage it all, or just a small piece you are missing. 

  • Amazon Support Cases
  • eBay Listing Errors
  • New SKUs Listed on Zalando
  • Reporting and Promotions
  • ... and so much more!

We embrace everything that comes with Channel management. If you need it outsourced to professionals, we're here. 

Channel System Managed?

We know most of the Channel Listing management systems intimately. We learn new systems all the time. Many team members are Ex-Listing System professionals.

  • Rithium (ChannelAdvisor)
  • Linnworks / SkuVault
  • TradeBytes / Akeneo / PIM systems
  • Shopify Marketplace Applications
  • ChannelEngine
  • Volo (eSellerPro)
  • Channable
  • ... and many more!

Have a bespoke system? No problem, we will adopt it.

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Need 'Everything' Managed?

We have partner accounts with the leading Channel Listing Solutions. Get a great rate without long term contract obligations.

If you don't have a Listing Solution, we will bring one to you as part of our management services.

Service

Built for Scale

Our goal is to make the operationally management smooth, efficient and automated. Combining tools, internal scripts and integrations, and working closely with your existing teams and structures, we want all things to dovetail smoothly. Our time should be helping improve and grow revenue, not busily manage things manually.

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Unique methodology for scale, efficiency and visibility

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Planning tailored around your systems and existing operations

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No 'black box' working. All transparent and upfront

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Automation

We want to automate everything we can together; receiving data, transforming data, pushing data live, monitoring, etc. We will work as manually as we have to if your set up does not allow automation. We have no mandated needs. But we will always focus on efficiency.

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Substantial experience across key listing management platforms like Linnworks and Channeladvisor
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Established data management processes to improve efficiency
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Our own technical team for bespoke needs
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New SKUs

Nicknamed the ‘NSP’, our New SKU Process is made to order per client, based on your SLA’s, catalogue movement realities, seasonality and data sets. We aim to ensure new SKU’s added to your catalogue are listed in a predefined timescale with clear dependencies mapped.

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Agreed turnaround times for batches of SKUs going live on channels
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We're Hands-On! We can copy and paste, scrap websites, or combine multiple data sources for you
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Prioritisation-minded. We focus on the right channels and SKU's first.
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Routines

eBay needs a routine reset of ‘dead’ listings. Amazon needs key pricing and stranded inventory monitoring. Zalando needs care in planning for their vetting process. All channels need specific routines, and we have them set up and ready for you.

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All routines traceable on shared project boards
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Bespoke routines set up for your specific needs and challenges
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Layered teams, avoiding bottlenecks and multiple roles tracking progress
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Knowledge Shared

We are a collective of skill and expertise. We constantly share what works and doesn't internally. You work with a few team members, but you get a collective of knowledge spanning multiple roles, verticals and past experiences.

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A team of specialists to support various technical and strategic topics
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Decades of knowledge, so you skip common pitfalls and speed bumps
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Sick and holiday cover built in, as the team has layered dependencies
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Tracking Time

Everything we do is logged, tracked and reported on internally. If you want to know where time has gone in a week or month, simply ask. If you need to understand what is taking too long so we can change plans together, simply ask.

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Completely custom made reporting and time tracking
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Pragmatic approach to focus and priorities - its about the ROI
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We learnt things the hard way, so you can have an easy fast track experience

See our 'Looking to grow' case studies

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SPORTING GOODS

Mountain Warehouse

How marketplace diversification helped the UK’s largest specialist outdoor retailer to boost conversion and grow sales in the UK and abroad.

Find out more

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Charles Bentley Logo

HOME & GARDEN

Charles Bentley

How diversification and listings optimisation helped non-Amazon marketplaces become over 33% of Charles Bentley’s sales mix in 12 months.

Find out more

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Dobell Logo

FASHION

Dobell

How a new international marketplace strategy led to Dobell increasing its YoY sales growth by 150% across all channels.

Find out more

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Nisbets Logo

HOME & GARDEN

Nisbets

How specialist support helped Europe's largest supplier of catering equipment to increase its average conversion rate on eBay by 190%.

Find out more

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SPORTING GOODS

The 360 Hut

From poor regional coverage to wide-spread international exposure: how The 360 Hut grew sales by 400% in six months.

Find out more

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HEALTH & BEAUTY

Feelunique

How adaptability to product and seller requirements helped improve listings and speed up onboarding on one of Europe’s leading premium beauty marketplaces.

Find out more

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HEALTH & BEAUTY

FFS

How Amazon troubleshooting and sponsored advertising helped an emerging women’s razor and beauty brand successfully relaunch, doubling its month-on-month sales.

Find out more

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White Stuff Logo

FASHION

White Stuff

How Rich Insight re-launched White Stuff’s eBay channel, growing their outlet clearance sales and increasing YoY eBay sales by over 400%.

Find out more

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SPORTING GOODS

Le Mieux

How an Amazon relaunch, enabled a fast-growing equestrian brand to improve branding control and hit £1m of sales year one.

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Want to take your brand’s marketplace channel to new heights?

Find out what Rich Insight can do for you.

Contact us